A colleague at work raved to be about Gourmet Burger
Kitchen, and as I love a good burger (I’ve eaten three McDonald’s this week), I
couldn’t wait to try the place out. However, the experience turned out to be a
massive disappointment, although the quality of the burgers are the least of
GBK’s problems.
The manager in charge was one of the most sullen
men I’ve ever encountered in my entire life. Now, we all went at around half
sixish, so I guess some could allow if he was at the end of a long shift, but I
don’t buy that. He chose to work in a restaurant, which is by nature a very
people-ccentric job, so he should be smiling and nothing less than totally
obliging until the end of his shift.
Instead, he glared at us as we came up to make our orders,
rolled his eyes as we conferred over
what it was we wanted exactly, and then, most annoyingly of all, knowing we had
a card that would allow us to have a discount, but pretending not to know and
purposely misleading us so that we ended up paying more. Dear dear!
The food itself was fine. We all had the Taxi Driver burger,
which was lush – it had onions, tomatos, onion rings, and a healthy dose of
cheese and quarter pounder in. The skinny fries were a treat and the extra
onion rings we ordered also went down well. The milkshakes were good but
horrendously overpriced.
But the main thing that let the whole GBK experience was
Felipe being unhelpful, as well as our waitress, who also misled us, but this
time, I believe it was due to her own incompetence rather than willfully trying
to con more money out of us like Felipe did.
Nonetheless, as someone who works
in a restaurant, she really should know the ins and outs of the place’s menu a
bit more, just sayin. It's a massive shame -- the burgers were out of this world, and I would have loved to be able to focus on its fabulous taste.
Instead, we were too busy seething over how badly Felipe had mistreated us and the well-cooked burgers became a mere sideshow, never a good thing in a restaurant.
Needless to say, tip, we didn't tip.
Grade: F
For more of my restaurant reviews, click here. If you would like me to review your restaurant, drop me an email at lemon_and_lime7@hotmail.com
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