Fernandez & Wells is the café situated directly adjacent to where the Somerset House ice rink presently is. Given the attraction of the ice rink in the winter and the outdoor cinema in the Summer, Fernandez & Wells is guaranteed plenty of visitors which might explain the negligent running of the place.
Of the beverages offered, which include all of the standard hot drinks, my attention was drawn to the lemonades advertised near the tills, almost exclusively because of the funky packaging it came in (pictured above).
When I sat down to eat, I was horrified to discover that the only table that was free still had debris from the previous customer strewn across the table. This is absolutely unacceptable and inexcusable. Given how popular the café is (I visited December last year), the management really should have had the foresight to hire extra staff. If they were charing £3+ for the crap pictured above passing it off as a cake, God knows they could afford an extra pair of hands.
During my unpleasant time in F&W, I clocked two waitresses, both stood behind the till. This would have been fine if they were serving different customers too expedite the transaction process, but only one was serving; the other was gaffing about with the display. And the woman serving me had evidently never been told about the concept of 'service with a smile'.
Overall, considering how much they had the temerity to charge for a drink and cake, F&W didn't even try to give their customers an experience deserving of what they paid for it. Wild horses couldn't drag me back to this dive; insalubrious café society.
Grade: E
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This is my first café review. For my bar and restaurant reviews, click here.
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